Refund policy
REFUND & RETURN POLICY
Last Updated: September 2, 2026
Thank you for shopping at heatermania.shop.
This Refund & Return Policy explains how returns, refunds, cancellations, damaged products, defective products, and warranty-related requests are handled.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.
1. 30-Day Return Policy
In addition to any mandatory legal rights you may have, we generally accept eligible voluntary return requests made within 30 days after delivery.
Before returning a product, contact:
Please do not send a product to either of our listed contact addresses unless our customer service team has specifically instructed you to do so.
The correct return location may depend on the product, manufacturer, warehouse, supplier, and country.
2. Condition of Returned Products
For voluntary change-of-mind returns, products should generally be:
- Unused
- Undamaged
- In their original condition
- In the original packaging where reasonably possible
- Complete with accessories
- Complete with manuals and included components
- Accompanied by proof of purchase
Products that have been installed, modified, damaged, or extensively used may not qualify for a voluntary return or may be subject to a reduction in refund where legally permitted.
This restriction does not remove rights concerning faulty, defective, damaged, misdescribed, or incorrectly supplied goods.
3. United Kingdom Cancellation Rights
UK consumers purchasing eligible products online generally have statutory cancellation rights.
Where the statutory cancellation right applies, you may notify us that you wish to cancel within 14 days after receiving the goods.
After notifying us, you should return the goods within the period required by applicable law.
You do not need to provide a reason for exercising an applicable statutory cancellation right.
These statutory rights operate separately from our voluntary 30-day return policy.
Certain categories of goods may be exempt from statutory cancellation rights where applicable law provides an exemption.
4. Installed or Used Heating Products
Some products sold by heatermania.shop may require installation, assembly, electrical work, gas work, plumbing, ventilation, flue work, mounting, or other professional services.
Please inspect the product carefully before installation whenever reasonably possible.
If a product is installed, modified, or used beyond what is reasonably necessary to inspect its nature, characteristics, or functionality, this may affect eligibility for a voluntary change-of-mind return or may result in a legally permitted deduction for diminished value.
This does not affect mandatory rights relating to defective or non-conforming goods.
Installation labor or third-party contractor charges are not automatically refundable merely because a product is returned, except where applicable law requires otherwise.
5. Damaged, Defective, or Incorrect Products
If your order arrives:
- Damaged
- Defective
- Missing components
- Incorrect
- Significantly different from what you ordered
please contact us as soon as reasonably possible at:
Include, where possible:
- Your name
- Order number
- Product name
- Description of the problem
- Photographs or video of the product
- Photographs of packaging
- Photograph of the product label, model number, or serial number where relevant
Depending on the circumstances and applicable law, the available remedy may include:
- Replacement
- Replacement parts
- Repair
- Refund
- Partial refund
- Another legally appropriate remedy
Do not discard damaged products or packaging until we have provided instructions.
6. Manufacturer Warranties
Certain heating products may include a manufacturer's warranty.
Manufacturer warranties vary by brand and product.
A manufacturer's warranty is separate from any statutory consumer rights you may have.
Warranty coverage may depend on matters such as:
- Proper installation
- Professional installation where required
- Correct electrical supply
- Correct gas or fuel supply
- Proper ventilation
- Following manufacturer instructions
- Maintenance requirements
- Product registration where applicable
Please retain your invoice, model information, serial number, and installation documentation.
7. Return Shipping
If your return is approved, we will provide return instructions.
For defective, damaged, incorrect, or otherwise non-conforming products, return shipping or collection will be handled in accordance with applicable law.
For voluntary change-of-mind returns, customers may be responsible for reasonable return shipping or collection costs where legally permitted and where those costs have been properly disclosed.
Heating equipment can be large and expensive to transport.
Do not independently arrange an expensive freight return without receiving instructions from us first.
8. Refunds
Once the returned product has been received, or satisfactory evidence of return has been provided where applicable, we will review the return.
Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.
Refund timing can depend on:
- Applicable consumer law
- Payment method
- Bank
- Card issuer
- Payment processor
For UK statutory cancellations, refunds will be processed within the timeframe required by applicable UK law.
We do not charge a separate refund-processing fee.
Where legally permitted, deductions may be made for:
- Customer-responsible return transportation
- Loss in product value caused by handling beyond what is reasonably necessary to inspect the product
- Other amounts permitted by applicable law
9. Original Delivery Charges
Where applicable UK cancellation law requires it, the cost of standard outbound delivery will also be refunded.
Any additional amount paid for an upgraded, expedited, premium, or non-standard delivery service may not be refundable beyond the cost of standard delivery.
10. Partial Refunds
In some situations, we may agree with the customer to provide a partial refund instead of requiring the product to be returned.
This may apply, for example, where:
- Cosmetic damage is minor
- A replaceable component is missing
- The customer agrees to retain the product
A partial refund will not be processed without discussing the proposed resolution with the customer.
11. Exchanges and Replacements
For a defective, damaged, or incorrectly supplied product, contact us before arranging an exchange.
Depending on availability and applicable rights, we may offer:
- Replacement product
- Replacement component
- Repair
- Refund
- Other appropriate remedy
12. Order Cancellations
If you wish to cancel an order before shipment, contact:
as soon as possible.
We will make reasonable efforts to cancel orders that have not yet entered fulfillment or shipment.
If an order has already shipped, it may need to be handled as a return.
Applicable statutory cancellation rights remain unaffected.
13. How to Request a Return or Refund
Email:
Please provide:
- Full name
- Order number
- Email used for the order
- Product purchased
- Date of purchase
- Reason for your request
- Photographs or videos where applicable
We will review your request and provide the appropriate instructions.
14. Your Legal Rights
Nothing in this policy excludes or limits any warranty, guarantee, remedy, cancellation right, refund right, or other consumer protection that cannot legally be excluded.