Terms of service
TERMS OF SERVICE
Last Updated: September 2, 2026
Welcome to heatermania.shop.
These Terms of Service govern your use of our website and purchases made through heatermania.shop.
By accessing the website or placing an order, you agree to these Terms, subject to any rights that cannot legally be excluded.
1. About heatermania.shop
heatermania.shop is an online retailer specializing in heaters, water-heating products, heating equipment, accessories, replacement components, and related products.
Contact:
United States Address:
355 Brewer Lake Rd
Orrington, ME 04474
United States
United Kingdom Address:
456 Rotton Park Road
Birmingham B18 4HF
United Kingdom
2. Website Use
You may use heatermania.shop only for lawful purposes.
You must not:
- Use the website fraudulently
- Attempt unauthorized access to our systems
- Introduce malicious software
- Interfere with website security
- Submit false payment or delivery information
- Use the website in violation of applicable law
- Copy or commercially exploit website content without authorization
We may restrict access where reasonably necessary to protect our website, customers, or business.
3. Product Information
We make reasonable efforts to accurately display:
- Product descriptions
- Dimensions
- Specifications
- Capacity
- Voltage
- Wattage
- BTU ratings
- Fuel type
- Product photographs
- Compatibility information
- Manufacturer information
Customers should carefully review the manufacturer's specifications before ordering.
Product photographs may differ slightly from actual products because of lighting, screen settings, packaging changes, manufacturing updates, or product revisions.
We may correct errors or update product information when necessary.
4. Product Suitability
Heating products can have specific installation and compatibility requirements.
Before ordering, you are responsible for reviewing relevant information concerning matters such as:
- Dimensions
- Voltage
- Electrical load
- Breaker requirements
- Gas type
- Fuel type
- Venting
- Flue requirements
- Water connections
- Installation clearances
- Indoor or outdoor rating
- Heating capacity
- Building requirements
- Manufacturer specifications
Where appropriate, consult a qualified professional before purchasing or installing a product.
Nothing in this section limits our responsibility where applicable law provides otherwise.
5. Installation and Safety
Heating, gas, electrical, water-heating, and HVAC-related products may require professional installation.
Products must be installed and used according to:
- Manufacturer instructions
- Safety instructions
- Applicable electrical requirements
- Applicable gas requirements
- Plumbing requirements
- Ventilation requirements
- Building codes
- Permit requirements
- Other applicable laws and standards
Where law, regulation, manufacturer instructions, or safety requirements require a qualified or licensed professional, the product should only be installed by an appropriately qualified person.
Never attempt work involving gas, fuel, high-voltage electricity, combustion, flue systems, or other hazardous systems unless you are legally and appropriately qualified to do so.
6. Product Availability
All products are subject to availability.
We may:
- Limit quantities
- Correct inventory errors
- Discontinue products
- Cancel unavailable items
- Offer alternatives where appropriate
If we cannot fulfill a paid order, we will provide an appropriate refund or other remedy in accordance with applicable law.
7. Orders
Submitting an order is an offer to purchase the selected products.
An automated order confirmation acknowledges receipt of the order and does not necessarily mean that the order has been finally accepted.
We may refuse or cancel an order where reasonably necessary, including because of:
- Product unavailability
- Obvious pricing errors
- Listing errors
- Suspected fraud
- Payment authorization problems
- Incorrect customer information
- Shipping restrictions
- Technical errors
- Legal or regulatory restrictions
If we cancel a paid order, an appropriate refund will be provided.
8. Prices
Prices are displayed on the website and may change.
The price applicable to an accepted order will generally be the price shown when the order was submitted, subject to applicable law and obvious errors.
Applicable delivery charges and taxes will be presented as required.
9. Payment
Payment must be authorized before an order can be processed.
We may use third-party payment processors.
Use of a payment service may also be subject to that provider's terms and privacy practices.
10. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery dates and times are estimates unless expressly guaranteed.
Nothing in these Terms limits statutory delivery rights.
11. Returns, Refunds, and Cancellations
Returns, refunds, replacements, and cancellations are governed by our Refund & Return Policy.
Mandatory consumer rights remain unaffected.
12. Product Warranties
Products may be accompanied by manufacturer or seller warranties.
Specific warranty terms vary depending on the product and manufacturer.
Warranty coverage may exclude issues caused by circumstances such as:
- Incorrect installation
- Unauthorized modification
- Misuse
- Failure to maintain the product
- Incorrect electrical supply
- Incorrect fuel or gas supply
- Improper venting
- Accidental damage
- Normal wear and tear
Such exclusions apply only to the extent permitted by applicable law.
Manufacturer warranties do not replace statutory rights concerning defective or non-conforming goods.
13. Installation Services
Unless expressly stated otherwise in the applicable product listing or order, the sale of a product does not include installation.
Independent contractors, installers, electricians, plumbers, HVAC technicians, gas technicians, or other service providers are not automatically agents or employees of heatermania.shop merely because they install a product purchased from us.
Any separate installation agreement may be subject to the installer's own terms.
Nothing in this section excludes liability that cannot legally be excluded.
14. Intellectual Property
Unless otherwise stated, website content owned by us or licensed for our use may include:
- Text
- Graphics
- Logos
- Website design
- Product descriptions
- Photographs
- Videos
- Marketing materials
You may use the website for personal, lawful shopping purposes.
You may not reproduce, distribute, republish, sell, scrape, or commercially exploit protected website content without authorization, except as permitted by law.
Third-party brand names and trademarks belong to their respective owners.
15. Reviews and User Content
If you submit a review, photograph, comment, testimonial, or other content, you confirm that you have the right to provide it.
You must not submit content that is:
- Fraudulent
- Unlawful
- Defamatory
- Infringing
- Abusive
- Misleading
Where permitted by law, you grant us permission to display and use voluntarily submitted content for legitimate business and promotional purposes.
16. Third-Party Services
Our website may use or link to services operated by third parties, including:
- Payment processors
- Shipping providers
- Manufacturers
- Analytics providers
- Advertising services
- Social platforms
We are not responsible for third-party websites that we do not control.
17. Website Availability
We aim to maintain reliable website access but do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
We may temporarily suspend website functionality for maintenance, security, technical, or operational reasons.
18. Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
In particular, nothing is intended to exclude mandatory consumer rights or unlawfully exclude responsibility for death or personal injury caused by negligence, fraud, or other liability that applicable law does not permit us to exclude.
To the maximum extent permitted by applicable law, we will not be responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the applicable contract was made.
19. Privacy
Our handling of personal information is described in our Privacy Policy.
20. Changes to These Terms
We may update these Terms from time to time.
Changes will normally apply prospectively to future website use and future transactions, subject to applicable law.
The "Last Updated" date will indicate the latest version.
21. Governing Law and Consumer Rights
The laws applicable to a particular transaction may depend on the customer's location and other circumstances.
Nothing in these Terms deprives a consumer of mandatory protections available under applicable law where those protections cannot legally be excluded.
22. Complaints and Disputes
If you have a concern regarding an order, product, refund, warranty, or delivery, please contact us first so we can attempt to resolve it.
Email:
We will make reasonable efforts to address customer complaints fairly.
23. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
24. Entire Agreement
These Terms should be read together with our:
- Privacy Policy
- Refund & Return Policy
- Shipping Policy
- Any product-specific warranty terms
- Any other policies expressly incorporated into an order