Shipping policy

SHIPPING POLICY

Last Updated: September 2, 2026

heatermania.shop serves customers in the United States and United Kingdom.

This Shipping Policy explains order processing, delivery, tracking, delays, and other shipping matters.

1. Shipping Destinations

We currently sell and ship eligible products within:

United States
United Kingdom

Availability may vary by product.

Some products may not be available for delivery to every location due to carrier, manufacturer, regulatory, size, weight, electrical, gas, fuel, or other restrictions.

2. Processing and Delivery Estimates

Processing and delivery estimates may be displayed on:

Product pages
Cart
Checkout
Order confirmation
Shipping confirmation

Delivery estimates are estimates unless we expressly agree to a guaranteed delivery date.

We aim to dispatch and deliver orders within the timeframe communicated to you.

Where no different timeframe has been agreed, orders will be handled in accordance with applicable legal requirements concerning shipment and delivery.

3. U.S. Orders

For orders subject to applicable U.S. law, we will ship within the timeframe promised to you.

If no shipment timeframe is stated, we will comply with applicable U.S. requirements regarding internet-order shipment times.

If an unexpected delay prevents shipment within the applicable timeframe, we may contact you regarding the delay and provide cancellation and refund options where required.

4. UK Orders

UK orders will be delivered within the timeframe agreed with the customer.

Where no different timeframe has been agreed, we will comply with applicable UK requirements concerning delivery of online orders.

5. Shipping Charges

Any applicable shipping or freight charge will be displayed before you complete your purchase where reasonably possible and where required by law.

Shipping charges may depend on:

Product size
Product weight
Delivery destination
Freight requirements
Delivery service
Carrier
Product category

6. Large and Heavy Products

Some heating products may be large, heavy, palletized, or require freight delivery.

Large-item delivery may differ from ordinary parcel delivery.

Depending on the delivery service:

Someone may need to be present
A delivery appointment may be required
Delivery may be curbside
Delivery may be made to a driveway or designated unloading area
Drivers may not provide installation
Drivers may not move products inside a property

Any special delivery terms communicated for a particular order should be reviewed carefully before purchase.

7. Tracking

When tracking is available, we may provide a shipping confirmation email containing tracking information.

Tracking information may take time to become active after the carrier receives the shipment.

8. Delivery Delays

Delays can occur for reasons outside our reasonable control, including:

Carrier delays
Freight-network delays
Severe weather
Public holidays
Customs procedures
Supply-chain disruption
Incorrect shipping information
Access restrictions
Manufacturer delays
Other unforeseen events

If we become aware of a material delay, we will handle the order in accordance with applicable law and any commitments made to you.

9. Incorrect Addresses

Customers are responsible for providing complete and accurate delivery information.

We will attempt to correct the address before dispatch, but changes cannot be guaranteed once fulfillment or shipping has started.

Where legally permitted, additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address supplied by the customer.

10. Delivery Inspection

Please inspect your shipment promptly.

For large heating equipment, check the packaging for visible freight damage before installation.

If possible:

Photograph damaged packaging
Photograph the product
Keep packaging
Note visible freight damage with the carrier
Contact us promptly

Email:

support@heatermania.shop

11. Missing Packages

If tracking states that an order was delivered but you cannot locate it, contact us.

We may assist with an investigation involving the applicable carrier.

12. Customs, Duties, and Taxes

Any applicable taxes, import duties, customs fees, or similar charges will be handled according to the information presented during checkout and applicable law.